Frequently asked questions

Tap Create Account and sign up with either your email or phone number. We send a one-time code to verify it's you. After verification, complete a short KYC step by uploading an ID document, and your account is ready to send.

Getting started

XRemit is currently available to senders in the United States, United Kingdom, Canada, Australia, and most of the European Union. We're adding new send countries every quarter.

Getting started

You can send to over 80 receive countries, including Bangladesh, India, Pakistan, the Philippines, Mexico, Nigeria, Kenya, the UAE, and many more. Available receive methods depend on the corridor.

Getting started

Most transfers arrive within minutes, especially for cash pickup and mobile money. Bank transfers can take up to one business day, depending on the destination bank's processing times.

Sending money

XRemit supports three receive methods — Bank Transfer (direct deposit to the recipient's bank account), Cash Pickup (collected at a partner location with ID), and Mobile Money (sent to a mobile wallet like M-Pesa or bKash).

Sending money

The minimum send amount is $1, and the maximum per single transfer is $10,000 for verified accounts. Daily and monthly limits may apply based on your verification level and destination country.

Sending money

You can cancel a transfer as long as the funds haven't been collected by the recipient. Open Transfer History, tap the relevant transaction, and select Cancel. Refunds are processed back to your original payment method within 1–5 business days.

Sending money

We pull live exchange rates every 60 seconds from global FX providers. The rate you see is the mid-market rate plus a small, transparent margin — we show both side-by-side before you confirm.

Fees & rates

Each transfer has three components: a flat service charge, a transfer fee (typically 0.5%–1.5% of the send amount), and the exchange rate margin. The total is shown before you confirm — never any hidden charges.

Fees & rates

Yes. We regularly release coupon codes for fee discounts and special launch rates. Enter your code in the Coupon field on the transfer screen and tap Apply — the discount updates instantly.

Fees & rates

XRemit is a licensed money transmitter regulated in every jurisdiction we operate in. We use 256-bit SSL encryption, KYC verification, optional 2FA, and 24/7 fraud monitoring. Customer funds are held in segregated accounts at top-tier banks.

Security

KYC (Know Your Customer) is a regulatory requirement that verifies your identity using a government-issued ID. It protects you from fraud and helps us comply with anti-money-laundering laws worldwide. Verification typically takes a few minutes.

Security

Open Settings, tap Security, and toggle on 2FA. Choose email or SMS as your second factor. After that, every login will require a one-time code in addition to your password.

Security

Open the side menu and tap Change Password. Enter your current password, then your new password twice. Save, and your account is updated immediately. We recommend a strong password with letters, numbers, and symbols.

Account

Yes. Open Profile and tap Delete Account. We show a warning to make sure it's intentional. After confirmation, your data is permanently removed in accordance with our privacy policy and applicable regulations.

Account

Tap the profile icon at the top right, edit any field, and save. To update your photo, tap the camera icon on your avatar and upload a new image.

Account

Open Saved Recipients from the menu and tap the floating + button. Choose the receive method, fill in the recipient's details, upload the required ID images, and tap Confirm. They're saved for all future transfers.

Recipients

Yes. On the Saved Recipients list, each card has pen (edit) and bin (delete) icons. Edit lets you update all previously saved details; delete prompts a confirmation before removing them permanently.

Recipients

Transfers can be briefly held for fraud screening, compliance checks, or because the destination bank is offline. You'll see live status updates in Transfer History — if anything needs your attention, we'll notify you immediately.

Sending money

Sign in from any browser, open Settings, and tap Sign Out All Devices. Then change your password and re-enable 2FA on your new device. If you suspect unauthorized activity, contact support immediately — we can freeze your account within minutes.

Security