1. Introduction
XRemit (“we”, “our”, or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our money transfer services through our website and mobile applications.
By using our services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information except as described here.
2. Information We Collect
We collect several different types of information to provide and improve our services:
- Identity information: first name, last name, date of birth, nationality, and identity document details required for KYC compliance.
- Contact information: email address, phone number, and postal address.
- Financial information: bank account details, card information, and transfer history.
- Recipient information: details about the people to whom you send money.
- Device & usage data: IP address, browser type, device identifiers, and how you interact with our services.
3. How We Use Your Information
We use the information we collect to:
- Process and complete your remittance transfers.
- Verify your identity in compliance with anti-money laundering regulations.
- Prevent fraud and protect the security of your account.
- Send you transaction updates, receipts, and important account notices.
- Improve our products and develop new features.
- Comply with our legal and regulatory obligations.
4. Data Security
We implement industry-standard security measures to protect your information, including 256-bit SSL encryption in transit, AES-256 encryption at rest, and strict internal access controls. All payment data is processed by PCI-DSS compliant providers. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
5. Sharing Your Information
We do not sell your personal information. We share your information only with trusted partners who help us operate the service, such as payment processors, identity verification providers, and banking partners — and only to the extent necessary to deliver your transfer. We may also disclose information when required by law or to protect against fraud.
6. Your Rights
You have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Request deletion of your account and associated data, subject to legal retention obligations.
- Object to processing or request restriction of processing.
- Request data portability.
- Withdraw consent at any time, where consent is the basis for processing.
7. Cookies & Tracking
We use cookies and similar technologies to remember your preferences, keep you signed in, and understand how our service is used. You can control cookies through your browser settings, but disabling them may affect functionality.
8. Children's Privacy
Our services are not directed to anyone under 18. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or via an in-app notice. Your continued use of our services after changes take effect constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us at support@xremit.com.