1. Agreement to Terms
These Terms of Service (“Terms”) constitute a legally binding agreement between you and XRemit regarding your use of our money transfer services. By creating an account or using our services, you agree to be bound by these Terms.
2. Eligibility
To use our services, you must:
- Be at least 18 years old.
- Be a resident of a country where our services are available.
- Have the legal capacity to enter into binding contracts.
- Pass our identity verification (KYC) checks.
- Not be subject to sanctions or appear on any prohibited persons list.
3. Account Registration
You agree to provide accurate, complete, and current information during registration and to keep it updated. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. Notify us immediately of any unauthorized use.
4. Money Transfer Services
XRemit provides international money transfer services through bank transfer, cash pickup, and mobile money. By initiating a transfer, you authorize us to debit the specified amount plus fees from your chosen payment method and remit the converted amount to the recipient.
Transfer limits, fees, and exchange rates are displayed clearly before you confirm any transfer. Once confirmed, transfers cannot be cancelled if funds have already been disbursed to the recipient.
5. Fees & Exchange Rates
We charge a service fee and a transfer fee for each transaction, and we apply a margin to the mid-market exchange rate. All fees and the exchange rate are disclosed before you confirm your transfer. No hidden charges will be applied.
6. Prohibited Uses
You agree not to use our services to:
- Facilitate illegal activity, including money laundering or terrorism financing.
- Send funds to or from sanctioned countries or individuals.
- Provide false or misleading information.
- Use the service on behalf of a third party without disclosing it.
- Interfere with or disrupt our services or servers.
7. Compliance
We comply with all applicable anti-money laundering, counter-terrorism financing, and sanctions laws. We reserve the right to refuse, delay, or reverse any transfer that we suspect may violate these laws or our policies, and to report transactions to relevant authorities as required.
8. Limitation of Liability
To the maximum extent permitted by law, XRemit shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our services. Our total liability for any claim is limited to the amount of fees you paid us in the 12 months prior to the event giving rise to the claim.
9. Account Termination
You may close your account at any time by contacting support. We may suspend or terminate your account if you violate these Terms, if required by law, or if we detect fraudulent or suspicious activity. Upon termination, certain provisions of these Terms will survive, including those relating to liability, indemnification, and dispute resolution.
10. Changes to Terms
We may modify these Terms from time to time. We will notify you of material changes by email or in-app notice at least 30 days before they take effect. Your continued use of our services after changes take effect constitutes acceptance.
11. Governing Law
These Terms are governed by the laws of the State of New York, without regard to its conflict of law principles. Any disputes shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.
12. Contact
Questions about these Terms? Contact us at support@xremit.com.